1. How do I place an order?
You can place an order via phone call, email or fax in the purchase order/requisition.
Your order is not confirmed yet until we received your purchase order/requisition confirming all pricing, shipping (for overseas order) and payment information.
2. What if I don’t see the products I am looking for?
We have access to thousands of products mainly from Hong Kong/China/Taiwan/Korea & Thailand. Our site is merely a sample of what we have to offer. If you’re looking for something specific or sourcing for items to fit your theme/event, or just couldn’t find what you’re looking for, give us a call or email us at firstname.lastname@example.org
3. How do I make payment?
We accept payment via cash, bank draft, telegrahic transfer or LC.
4. How long does it take to receive my order?
It can be vary depending on the products. Most products will be shipped within 10-20 working days from the time receiving approved artwork. (only subject to ex-stock from our warehouse)
For urgent jobs, please check with us through email, fax or phone calls.
As for customized order based on large quantity, we require at least 45 – 60 working days inclusive of shipment and packing.
5. My event is less than 2 weeks! Can you still help?
Yes! Call us now! We offer rush service on many of our items subject to stocks availability.
The best way to avoid any delay is to have more detail about your order together with when you call. Please get your artwork ready and email us at email@example.com .
6. How do I prepare my artwork so you can reproduce it ?
The key to produce quality merchandise is to start with a company logo in the format that is correct for the specific type of branding you require. We accept Adobe Illustrator/Photoshop, Macromedia Freehand and Corel Draw format.
Artwork should be clearly marked for colour and specific colour indications in Pantone/PMS. Please let us know the fonts used and include them when sending digital artwork.
* Note – Image that are to size, scanned in lower dpi and need enlarging produce low quality artwork which may need to be charge at an extra cost. We offer free artwork services for all confirmed orders received.
7. How will you ship my order?
Our preferred standard method is on your own account. Shipping rates are pre-paid with your shipper account number or on your invoice. Please include your acct# on your order form. Just in case you don’t have any forwarders, please inform us so that we can arrange and provide you the quote as well.
8. Our Guarantee
We value our customers therefore we will try to do everything we could to provide you with the top-notch customer service. In order to meet our high standards, we specially selected only top rated products.
We will guarantee that your order will be received from defects from damage.